Returns and Refunds Policy

APPLICABILITY OF RETURNS AND REFUNDS

○ Wrong order or item(s) sent by us

○ Damaged Item(s)

○ Defective Item(s) or with quality issue

For final sale items (customized items), refund is not acceptable except for quality problem.

TIME LIMIT FOR ACCEPTING RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at service@groviolife.com.

RESTOCKING FEE

We do not charge a restocking fee on returns.

RETURN SHIPPING FEE

The return shipping fee must be borne by the customer due to customer’s responsibility. If issues are caused by us, the return shipping fee is borne by us.

ACTION TO BE TAKEN BY THE CUSTOMER

Please do not return to the original shipping address. Please contact customer service to confirm before returning.
Items that are being returned should be new, and unworn. They should be kept in their original condition in which you received them.
Please contact our customer service to request return authorization, and the return instructions.

HOW SOON WILL I RECEIVE A REFUND?

Returns will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

WHETHER THERE IS A RETURN HANDLING FEE, AND WHO WILL PAY FOR THE RETURN POSTAGE

No restocking fee.

For defective products (This happens when the product is incorrect, damaged by the carrier, or defective in another way), No cost.

For customer remorse (This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item), Customer responsibility.